Accommodation establishments in Cameroon include:
– Tourist hotels;
– Tourist hotel residence;
– Tourist relay;
– Tourist motel;
– The resort;
– Palace;
– Hotel complex
They are classified in increasing categories according to the star system from one (1) to five (5).
FIVE STAR HOTEL
Hotel where the building(s), including the architecture and location, furniture, fittings, installations and decoration are of the highest quality, taste and in perfect condition.
- Public Premises
Reception hall: fitted out, lounge available to customers, with a minimum surface area (m2) of:
– For the first ten (10) rooms: 35m2;
– From eleven (11) to one hundred (100) rooms: 1.80m2 in addition to the above surface area;
– From one hundred and one (101) to four hundred (400) rooms: 1.45m2 in addition to the areas provided for in the two (2) headings above; etc.
Entrance hall with the following services:
– Reception-concierge service;
– Luggage room with separate locker;
– Information and message service;
– Foreign exchange service;
– Aircraft reservation service;
– Self-leasing; etc.
Catering
– A first-class restaurant
– A separate breakfast room
Bar:
– One air-conditioned bar
Meeting rooms:
– Several small rooms with a capacity of thirty (30) people;
– A banqueting hall
Public toilets:
Public toilets with separate facilities for men and women:
– For women
. An English-style WC with its own equipment;
. The washbasin area comprising washbasins and their supports, washbasin base and pedestal;
. Washbasin accessories.
– For the men
. The dual flush WC with its fittings;
. The hanging urinal section;
. The washbasin section comprising washbasins and their supports: washbasin mirror and all ancillary accessories.
Sports facilities:
– Swimming pool
– Tennis and volleyball
Technical Facilities
– Air conditioning: reception halls and customer corridors;
– Minimum electrical equipment in common areas:
. 5w/m2 for corridors and hallways;
. 10w/m2 for lift landings;
. 15w/m2 for public areas;
. 2w/m2 for minimum security lighting; etc.
Connections:
– Telex;
– Telephone: one (1) line for thirty (30) rooms.
B. ROOMS
Minimum capacity:
– Number of rooms: 50;
– Number of suites: 3
Minimum ceiling height (metre):
– In the accommodation area: 2.80 m;
– In the entrance S.A.S: 2,50 m.
Surface area (m2):
– Surface area of the room not including the shower room, the entrance S.A.S and the storage space: 16 m2 for a room with one (1) bed for two (2) people.
– Suite or flat with one (1) or two (2) bedrooms that can be converted into a lounge (minimum 5% of total capacity).
Shower Room:
– Minimum size (including WC) in m2: 3.75;
– Pedestal washbasin or washbasin with hot and cold-water mixer;
– Standard bath with thermostatic mixer, hand shower and telephone;
– Fixed mirror;
– Bathroom accessories; etc.
Sanitary – W.C.:
– English-style WC inside the shower room, with low flush and accessories.
Ventilation and air conditioning:
– Central air conditioning;
– Chamber control of temperature and air speed
Soundproofing of rooms:
– Very-good soundproofing
Low voltage:
– Colour television in every room (at no extra charge);
– Video circuit distributing the rooms.
Telephone
– Single telephone with direct network connection.
Radio
– Radio or public address system inside the hotel
– Built-in alarm clock
Security:
– Insulated door;
– Security lock;
– Identification number on each door etc.
Electrical installations:
– 15 w/m2 distributed between the bedside and a main source, with to-and-fro control in the bedrooms entrance;
– 15 w/m2 from a wall light above the washbasin of a minimum of 75w, possibly supplemented by another source for the shower room;
– One (1) shaver socket in the shower room;
– 15w/m2 for the S.A.S at the bedroom entrance; etc.
Bedroom layout:
– One (1) bedside table per occupant;
– One (1) single bed with a minimum size of (cm): 80×190;
– One (1) bed for two (2) people with a minimum size of (cm): 160×200;
– Mattress covered with removable fabric, minimum thickness 0.13m;
– Suitcase rack;
– Seat (one (1) per person); etc.
Floor covering:
– Velvet carpet
Information in bedrooms:
– Room rates and other charges must be clearly displayed in each room, together with a list of the services offered by the hotel; instructions in the event of fire; hotel rules for guests, including meal times and prices.
C. CUSTOMER SERVICE
Room services:
– Breakfast in your room;
– Beverages;
– Restaurant;
– Laundry: washing, dry-cleaning and ironing at the hotel, daily service available on request;
– Dyeing and shoe-shining;
– Mail and messages;
– Change of room and bathroom linen every day, as well as each time a guest leaves; etc.
Staff:
– qualified members of staff required:
. Manager;
. Receptionist;
. Maitre d’hotel;
. Chef de rang;
. Catering clerk; etc.
Professional Qualification
. Director: BTS in hotel management or equivalent qualification plus five years’ professional experience;
. Receptionist: BTS in hotel management plus three years’ professional experience;
. Maitre d’hotel: BTS in hotel management;
. Head Chef: BTS in cuisine option
Foreign languages (including English)
. Reception: two languages;
. Standard: two languages;
. Restaurant: two languages;
. Bar: two languages;
. Floors: two languages.
Secretarial service:
– Secretariat;
– Document duplication.
Types of Payment:
. Cash;
. Credit Card;
. Travelers Cheque;
. Foreign Currency.
Department of Medicine:
– First aid kit;
– Staff with first aid knowledge;
– For hotels with more than 100 rooms:
. Doctor attached to the establishment;
. An infirmary with a treatment room and an isolation room; etc.
Safes
– Safe deposit box service.
D. HOTEL ENVIRONMENT
Access:
– By a tarmac road;
– Awning in front of the hotel entrance.
Quality of the site
– Standard of the buildings adjoining the hotel or quality of the view;
– Prospect of the environment;
– Garden.
Parking
– Shaded car park, guarded day and night;
– Minimum number of car parks per room in accordance with current regulations, with a minimum of one (1) per room;
– Night lighting of car parks and gardens;
– Special parking for coaches (one (1) space per fifty (50) rooms) etc.
Independent services access
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