CLASSIFICATION STANDARDS FOR ACCOMMODATION ESTABLISHMENTS IN CAMEROON (THREE STAR HOTEL IN CAMEROON)

Accommodation establishments in Cameroon include:

– Tourist hotels;

– Tourist hotel residence;

– Tourist relay;

– Tourist motel;

– The resort;

– Palace;

– Hotel complex

They are classified in increasing categories according to the star system from one (1) to five (5).

THREE STAR HOTEL

1. Public Premises

Hotel entrance: independent if the operation includes a restaurant, bar or nightclub.

Reception hall: fitted out, lounge available to customers, with a minimum surface area (m2) of:

– For the first ten (10) rooms: 25m2;

– From eleven (11) to one hundred (100) rooms: 1.00m2 in addition to the above surface area;

– From one hundred and one (101) to four hundred (400) rooms: 0.65m2 in addition to the areas provided for in the two (2) headings above; etc.

Entrance hall with the following services:

– reception-concierge service;

– Luggage room with separate locker;

– Information and message service;

– Foreign exchange service;

– Aircraft reservation service;

– Soundproofed telephone cabin(s);

– Shop; etc.

Catering:

– Restaurant.

Bar: Air-conditioned bar:

– Air-conditioned bar.

Meeting rooms:

– One (1) meeting room with a capacity of thirty (30) people.

Public toilets: public toilets separating men and women and comprising:

– For women:

. An English-style WC with its own equipment;

. The washbasin area comprising washbasins and their supports: base and foot;

. Washbasin accessories.

– For men:

. An English-style WC with equipment;

. The urinal section with hooks;

. The washbasin section, including basins and their supports: mirror backsplash and all ancillary accessories.

Sports facilities:

– Swimming pool

– Tennis and volleyball

Technical facilities:

– Minimum electrical equipment in common areas:

. 5w/m2 for corridors and hallways;

. 10w/m2 for lift landings;

. 15w/m2 for public areas;

. 2w/m2 for minimum security lighting; etc.

Connections:

– Telex;

– Telephone: one (1) line for thirty (30) rooms.

B. ROOMS

Minimum Capacity:

• Number of rooms: thirty (30)

Minimum ceiling height (metre):

– In the accommodation area: 2.50 m;

– In the entrance S.A.S: 2,30 m.

Surface area (m2):

– Surface area of the room not including the shower room, the entrance S.A.S and the storage space: 12 m2 for a room with one (1) bed for two (2) people.

Shower Room:

– Minimum size (including WC) in m2: 3.75;

– Pedestal washbasin or washbasin with hot and cold-water mixer;

– Normal bath, with thermostatic hot and cold-water mixer, hand shower;

– Fixed mirror;

– Bathroom accessories;

– Hot and cold-water bidet; etc

Sanitary – W.C.:

– English-style WC inside the shower room, with low flush and accessories.

Ventilation and air conditioning:

– By individual or semi-individual low-noise unit.

Soundproofing of rooms:

– Good soundproofing

Low voltage:

– Optional colour television (no extra charge)

Telephone:

– With direct outside line

Radio:

– Radio or public address system inside the hotel

Security:

– Insulated door;

– Security lock;

– Identification number on each door.

Electrical installations:

– 15 w/m2 distributed between the bedside and a main source, with to-and-fro control in the bedrooms entrance;

– 15 w/m2 from a wall light above the washbasin of a minimum of 75w, possibly supplemented by another source for the shower room;

– One (1) shaver socket in the shower room;

– 15w/m2 for the S.A.S at the bedroom entrance; etc.

Bedroom layout:

– One (1) bedside table per occupant;

– One (1) single bed with a minimum size of (cm): 80×190;

– One (1) bed for two (2) people with a minimum size of (cm): 160×200;

– Mattress covered with removable fabric, minimum thickness 0.13m;

– Suitcase rack;

– Seat (one (1) per person); etc.

Floor covering:

– Carpet in simuli

Information in bedrooms:

– Room rates and other charges must be clearly displayed in each room, together with a list of the services offered by the hotel; instructions in the event of fire; hotel rules for guests, including meal times and prices.

1. CUSTOMER SERVICE

Room services:

– Breakfast in your room;

– Beverages;

– Restaurant;

– Laundry: washing and dry-cleaning facilities, ironing service at the hotel;

– Laundry – shoe shine;

– Mail and message service; etc.

Our staff:

– Qualified members of staff required:

. Manager;

. Receptionist;

. Maitre d’hotel;

. Chef de rang;

. Catering clerk; etc.

Professional Qualification:

. Director: BTS in hotel management or equivalent qualification plus five years’ professional experience;

. Receptionist: BTS in hotel management plus three years’ professional experience;

. Maitre d’hotel: BTS in hotel management;

. Head Chef: BTS in cuisine option

Foreign languages (including English)

. Reception: one language;

. Standard: one language;

. Restaurant: one language;

. Bar: one language;

. Floors: one language.

Types of Payment:

. Cash;

. Credit Card;

. Travelers Cheque;

. Foreign Currency.

Department of Medicine:

– First aid kit;

– Staff with first aid knowledge;

– For hotels with more than 100 rooms:

. Doctor attached to the establishment;

. An infirmary with a treatment room and an isolation room; etc.

Video-club:

. Room equipped for video club.

Safes:

– Safe deposit box service.

1. HOTEL ENVIRONMENT

Access:

– Via a tarmac road;

– Awning in front of the hotel entrance.

Quality of the site:

– Standard of the buildings adjoining the hotel or quality of the view;

– Prospect of the environment;

– Garden.

Car Park:

– Shaded car park guarded day and night;

– Minimum number of car parks per room in accordance with current regulations, with a minimum of one (1) per three rooms;

– Night lighting of car parks and gardens;

– Special parking for coaches (one (1) space per fifty (50) rooms) etc.

Independent services access